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Case Study
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USPS - Supporting Strategic IT Initiatives for More Than a Decade
CRGT is proud of our 15-year legacy serving as a trusted partner to the Postal Service. As the organization faces unprecedented challenges that demand new visions for revenue channels, innovative ideas for reduced operating costs, and the sustained need for excellent customer service, we remain fully committed to supporting the organization’s continued success.
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Program Management & Business Analysis
There are many definitions of Program Management. One definition states that Program Managers are the people responsible for defining standards, processes, and templates to be used when completing projects. Another, that the Program Management Office is responsible for managing all the projects within an organization. Whatever the task definition is in your organization, having the correct tools and processes in place is required for successful program management support, and understanding how and when to use these tools is a the key.
CRGT has earned an enviable reputation for delivering exceptional program management services in support of a wide range of government IT projects. Our success comes down to two critical elements—a proven, repeatable methodology, and exceptional team communication skills. Our program management approach is based upon the Project Management Institute’s (PMI) key knowledge areas and processes, from which we have defined a framework for managing the lifecycle of large, complex programs focusing on cost, performance, and schedule. CRGT’s project managers are certified by the PMI as Project Management Professionals (PMP). Combining project management expertise with technical know-how, we offer an integrated approach tailored to meet clients’ specific requirements.
Portfolio & Project Management
CRGT provides Portfolio Management services required to align IT strategy, mission objectives, and project delivery. This involves understanding project lifecycle, attributing business impacts to projects, and ultimately holding projects accountable for business benefit. We provide the management framework and advisory services required to maximize your IT investments, including:
- Subject matter expertise
- Understanding of project environment
- General management knowledge and skills
- Communication and organization skill
- Strong interpersonal capabilities
Business Analysis
Program Management Support is more than just creating a schedule and checking off completed tasks. A successful Project Manager possesses several skill sets. These include subject matter expertise, understanding of the project environment, general management knowledge and skills, communication and organization skills, and strong relationship skills.
For Project Managers without direct authority over many of the team members, the ability to motivate and lead without defined authority is a critically important skill. Our approach is to foster a team environment. We ensure all members have a clear understanding of roles, responsibilities, and clearly defined project objectives. This enables the team to work in concert towards a common goal.
Our Program Management Support consultants apply Project Management Body of Knowledge (PMBOK) strategies to ensure your success:
- We combine our proven PM methodologies, technical expertise, and PMBOK strategies with our ability to learn and understand your culture. This means we structure and lead projects to successful completion.
- Implementing complex technology solutions quickly and efficiently is a challenge. By employing CRGT technical project management experts to oversee such implementations, you will minimize risks inherent in IT projects.
- When a project is derailed, it’s usually due to insufficient communication, improperly defined expectations, or scope creep. Using PMBOK strategies to bridge the gap between business customer and technology solutions teams is the key to our success.
- Understanding the business need and the technological challenges of meeting that need allows us to mediate between business, IT delivery, and third party vendor teams.
- Communicating, documenting, and negotiating scope, time, and cost throughout the implementation ensures expectations are correctly established and successfully met.
IT Governance
CRGT has a deep understanding of the many layers and intricacies of IT governance, principally the leadership, structure, and processes that ensure IT investment sustains and extends a client’s mission, strategies, and objectives. We offer a sound governance structure that enables effective decision-making and ensures the right stakeholders are involved. Our IT governance framework is integral to our program management methodology, and optimizes program success by eliminating traditional organizational stovepipes and encouraging communication and collaboration across multiple levels and responsibilities.
Acquisition Support Services
With a thorough understanding of the Federal acquisition process, CRGT sources and procures the right products and services using best-price negotiation skills. We define requirements and conduct thorough market analyses to find optimal solutions. CRGT also analyzes the acquisition policies and procedures of our customers and develops recommendations for improvement.
Independent Verification & Validation (IV&V)
CRGT provides IV&V services to ensure your program is delivering on its promises throughout each stage of the development life cycle. We help independently assure that your development efforts result in the properly functioning and fully compliant systems you expected.
For more information on how we can help meet your Program Management & Business Analysis challenges contact us at info@crgt.com.