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Case Study
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Business Process Management/Service-Oriented Architecture
When a large federal agency wanted to transform its performance management program, its executives turned to CRGT’s Business Process Management/Service-Oriented Architecture practice. CRGT consultants guided the agency through both defining its business goals, as well as modeling the business processes necessary to support these goals. Ultimately, CRGT developed a custom technology solution that is enabling the agency to achieve billions of dollars in cost savings and ensure nearly 100 percent participation in the program.
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Operational Support
CRGT’s proven methodology for infrastructure design and operations, built around ITIL best practices, ensures customers optimize IT performance. We take a flexible approach to structuring our offerings in order to meet clients’ specific requirements.
Our secure and scalable system designs maximize interoperability, enable more cost-effective operation, and streamline life cycle management of system components. Equally important, our seasoned and responsive team provides turnkey operations and maintenance of clients’ infrastructure, empowering users with intuitive and rapid IT and communications services while meeting Service Level Agreements (SLAs) and other performance expectations.
Call Centers/Help Desks
CRGT designs, builds, upgrades, consolidates, and operates high-performance call centers and Tier 1-3 help desks. Our solutions meet meaningful SLAs, route calls for optimal responsiveness and productivity, and incorporate best practices including ITIL v3 Service Support for standards, training, processes, and operations. Whether customers are looking for a Local Service, Central Service, or Virtual Service structure, CRGT has the right solution.
Desktop Support
CRGT automates, optimizes, and supports centralized and remote management of desktops and mobile devices for fixed and mobile workforces across distributed environments. We utilize affordable technologies that enable remote delivery of patches, repairs, and backups with no user interruptions.
Data Centers Consolidation & Operations
CRGT designs, builds, and operates secure and scalable data centers on classified and unclassified networks that can and have grown to millions of users. We also incorporate new capabilities and scalability into existing data centers, carefully balancing the migration to meet both current and future needs without interruption of service.
Managed Services
CRGT offers flexible managed service solutions tailored to our customers’ needs. This includes firm-fixed pricing for our complete suite of O&M capabilities, enabling us to rapidly deploy solutions with minimal upfront investments from our customers.
Service Management
IT Service Management (ITSM) is the discipline for managing information technology (IT) systems fundamentally oriented from the customer’s perspective of IT’s contribution to the business. ITSM stands in deliberate contrast to more traditional, technology-centered approaches to IT management and business interaction. ITSM is focused on aligning business objectives and priorities with IT strategy and operations, and has been accepted as an IT Industry best practice, as codified in widely adopted standards such as those advocated in the IT Infrastructure Library (ITIL). CRGT assists customers seeking to provide attain exceptional Service Management and Customer Satisfaction, providing a full life-cycle set of services to include assessment, design, implementation, documentation and training, spanning all service delivery functions of Service Design, Transition and Operations.
For more information on how we can help meet your Operational Support challenges contact us at info@crgt.com.